Protection of Your Personal Data at lvwin

1 Introduction and Scope of This Policy

This Privacy Policy is issued by lvwin ("we", "platform" or "lvwin") and applies to all individuals who register an account, use our online betting services, or interact with our website through any device.

By registering an account with lvwin, you confirm that you have read and understood this policy. This policy covers all types of information we process, from the account registration process through to your daily betting activity on our platform.

2 Information We Collect

lvwin collects various categories of information to allow the platform to operate safely, efficiently and responsibly. The following are the main categories of data we process:

• Identity Information: Full name, date of birth, identification card number (MyKad), gender and nationality — required for account verification (KYC).
• Contact Information: Email address, mobile phone number and mailing address.
• Financial Information: Details relating to payment methods such as Touch 'n Go eWallet, DuitNow, FPX accounts, ShopeePay and crypto wallet information — stored in encrypted form.
• Technical Data: IP address, device type, operating system, web browser and access patterns to the platform.
• Activity Data: Betting history, deposit and withdrawal transactions, game preferences and bonus records used.
• Communication Data: Records of conversations with the customer support team via live chat or email.

3 Purpose of Use of Information

Every piece of information we collect is used for specific and legitimate purposes. lvwin does not use your data for purposes unrelated to the operation of this platform.

• Account Verification (KYC): Verifying user identity to meet international licensing requirements and to prevent fraud and money laundering.
• Transaction Processing: Facilitating deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency securely.
• Platform Operations: Maintaining user accounts, managing bonuses, processing VIP claims and ensuring a smooth gameplay experience.
• Security and Fraud Prevention: Monitoring suspicious activity to protect your account and the integrity of the platform.
• Legal Compliance: Meeting the reporting and disclosure requirements mandated by licensing bodies and relevant authorities.
• Responsible Gambling: Detecting betting patterns that may indicate a problem and providing appropriate support.
• Service Communications: Sending important notifications relating to your account, transactions, policy changes and relevant promotional information.

4 Legal Basis for Data Processing

The processing of personal data by lvwin is based on one or more valid legal grounds, depending on the type of data and the purpose of processing:

• Contract: Processing required to fulfil the account agreement between you and lvwin, including transaction processing and account management.
• Legal Obligation: Processing required by international licensing requirements, AML and KYC procedures, and directions from relevant authorities.
• Legitimate Interests: Processing for fraud prevention, platform security and service improvement — provided those interests do not override your fundamental rights.
• Consent: Processing for optional marketing communications, where you may withdraw consent at any time.

5 Sharing Information with Third Parties

lvwin does not sell your personal information to any third party. However, in the course of platform operations, we may share your data with this limited set of parties:

• Payment Providers: Service providers for Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and crypto platforms to process your transactions.
• Game Providers: Gaming companies that supply slot and live casino platforms to lvwin, which may receive the minimum technical data required.
• Technology Providers: Companies that manage our technical infrastructure, including hosting, cybersecurity and analytics — all bound by strict confidentiality agreements.
• Licensing Bodies and Regulators: International licensing authorities and law enforcement agencies when required by law or court order.

6 Use of Cookies and Tracking Technologies

The lvwin website uses cookies and similar technologies to ensure the platform functions properly and to deliver a more relevant user experience.

Cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification, account security and language preferences. Cannot be disabled.
• Performance Cookies: Collect information about how users interact with the platform to help us improve our services.
• Functional Cookies: Store your preferences such as display settings and game preferences so they do not need to be reset each time.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality.

7 Data Security and Protection

lvwin continuously invests in security infrastructure to protect your data from unauthorised access, disclosure, alteration or destruction.

• SSL/TLS encryption on all communications between your device and our servers.
• Password storage using secure hashing algorithms — our staff cannot view your password.
• Tiered access controls where only authorised staff can access sensitive user data.
• Continuous security monitoring to detect suspicious activity.
• Regular security audits by independent third parties.
• Established incident response procedures to minimise the impact of any security breach.

Although we take all reasonable steps, no system can guarantee absolute security. You are also responsible for keeping your account password confidential and not sharing your login details with anyone else.

8 Data Retention Period

lvwin retains your personal data for as long as your account is active or as long as needed to provide services to you. Once an account is closed, we retain certain records for periods required by international licensing requirements and applicable laws.

• KYC and Identity Data: Retained for at least five years after account closure to meet AML compliance requirements.
• Financial Transaction Records: Retained for periods specified by the licensing body and audit requirements.
• Communication Data: Customer service records are retained for as long as needed to resolve any disputes.
• Technical Data: Access logs and security data are retained for the period required for forensic and security purposes.

Once the relevant retention period has ended, your data will be securely deleted or anonymised.

9 Cross-Border Data Transfers

As an online betting platform operating under international licensing, lvwin may process and store your data on servers located outside Malaysia. Such data transfers are carried out with appropriate safeguards, including:

• Data transfer agreements that meet protection standards equivalent to applicable laws.
• Standard contractual clauses that bind data recipients to comply with strict data protection standards.
• Periodic assessments of recipient parties to ensure ongoing compliance.

10 Children's Privacy and Age Restriction

The lvwin platform is exclusively for users aged 21 and above. We do not knowingly collect or process personal information from minors. If you believe that someone under the age of 21 has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.

Our KYC verification process is designed to detect and prevent registration by minors. Any account found to belong to a minor will be suspended immediately and all funds will be returned in accordance with established procedures.

11 Changes to This Privacy Policy

lvwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable laws. Any material changes will be communicated to users through:

• A notification in your account when you log in to the platform.
• A notification email sent to the address registered with your account.
• A clear update to the "Effective From" date at the top of this page.

Continued use of the lvwin platform after the effective date of such changes will be considered your acceptance of the updated version of the Privacy Policy. If you disagree with any changes, you have the right to close your account.

12 How to Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the lvwin customer support team, available 24 hours a day, 7 days a week.